Refund and Returns Policy for Digital Products
Last updated: 29 November 2023
Welcome to Skies & Scopes! We offer a number of high-quality digital products such as ebooks and courses, as well as astrophotography tools like Google Chrome Extensions and GPTs.
Our aim is to ensure that you have a satisfying and hassle-free experience with our products.
1. Digital Product Definition
For the purposes of this policy, a digital product is defined as an intangible item that is delivered electronically via email, download link, or access to a secure customer portal.
2. Refund Eligibility
We offer a 30-day guarantee on purchase of any of our products and will offer a full refund with no questions asked.
After 30 days you can still request a refund under any of the below circumstances:
- Product Not as Described: If the product significantly differs from its description or demonstrated features, you may be eligible for a refund.
- Technical Issues: If you encounter technical issues that prevent the use of the product and our team is unable to resolve the issue.
- Accidental Purchases: Requests for refunds of accidental purchases will be considered on a case-by-case basis.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact us at products@skiesandscopes.com using the email address that you used to make the purchase.
- Provide your order number and an optional explanation for the refund request.
- Attach any relevant documentation, such as screenshots or error messages, if applicable.
4. Refund Assessment
Our customer service team will assess your refund request based on the eligibility criteria. This process typically takes no more than 5 business days.
We reserve the right to refuse a refund if the request does not meet the criteria outlined in this policy.
5. Refund Processing
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Contact Us
For any questions about this policy or our digital products, please contact us at products@skiesandscopes.com.
